Policies & Other Info
Available Location(s): Granite Street, Northlake, Ballantyne
Cancellation and Rescheduling Policy
(See bottom of page for inclement weather details)
Please contact Sports Connection immediately by phone (704-583-1444) if you are unable to make your scheduled party, group, camp or other pre-booked and pre-paid activity. Any exception to the following rescheduling and cancellation policies need to be submitted by email to Office@SportsConnectionNC.com to be reviewed by our management team.
Rescheduling Policy: If a rescheduling request is received more than 10 days before the party or activity date, we will do our best to accommodate the request and will not charge a fee for rescheduling. If a rescheduling request is received within 10 days or less of the party or activity date, there will be a $50 rescheduling fee charged to reschedule to a different date or time.
Cancellation Policy: Once a party or activity is booked and paid for, a cancellation of that party or activity will result in a $50 cancellation fee. The remaining balance will be issued as a Sports Connection CREDIT to be used for another date or program at Sports Connection, or the balance can be put on a Sports Connection GIFT CARD to be used at any time in the future.
There will be no transfers or credits allowed without at least a 4 hour notification before the start of your party or activity.
Our Birthday Party 411 is everything you need to know about your upcoming Birthday Party at Sports Connection. There is information about Food & Drinks, Party Room, and Party Extra's & Add Ons. By clicking the PDF at the top of the page, you can view all the information and view a Day of Your Party Checklist.
Pizzas For Pre-Booked Parties
The Sports Connection encourages all customers to Pre-Order and Pre-Pay for Pizzas Online to ensure we are able to provide you the correct type and quantity of pizzas. Pizzas can be ordered Online anytime from 6 days before your scheduled party, up until 6:00 PM the night before your party by clicking the following link: Click Here To Order Party/Group Pizzas.
Sports Connection provides Party Invitations for all Pre-Booked Parties or Groups. They are available for pick up at any one of our 3 locations or we can mail them for an additional charge. You may print our Online Party Invitations by clicking the PDF Link at the top of the page.
All Sports Connection participants must have a signed waiver on file to participate in any activities. Waivers are available at our Front Counter at each one of our 3 locations. If you are having a Party/Group, waivers are included in our Party Invitations. You may print our Online Waiver by clicking the PDF Link at the top of the page. You can also fill out an electronic waiver by logging into our DASHOnline Program. Once you have setup your Customer Profile and agreed to the Waiver, you can Print your Customer Profile page to bring to the party and give it to the party host - CLICK HERE To Sign Online Waiver.
Sports Connection is excited to partner with CommuniGift to help provide a meaningful way for parents to teach kids to Gift Back. You and your child can Create A Birthday Page, Invite Your Guests, Track RSVP's and provide an opportunity for your Party Guests to Donate Gifts to your Child's Birthday Buddy. Visit CommuniGift.com for more information.
Sports Connection and Carolina Juniors Inclement Weather Policies
Sports Connection and Carolina Juniors are usually open and operational with our normal hours, regardless of rain or light snow. If there is severe weather in the area, we will update our Websites (SportsConnectionNC.com and CarolinaJuniors.com) and our Voicemail (704-583-1444) with any cancellations or closings.
If you have a Pre-Booked Activity such as Birthday Party, Group or Rental, and you want to cancel or reschedule ahead of time, our normal rescheduling polices and fees will apply. If our facilities end up closing on the day of your Pre-Booked Activity, there will be no rescheduling fees charged, and any fees paid, will be refunded. In addition to updating our websites and voicemail, we will attempt to call and/or email each Pre-Booked Activity if we are planning to close.
If you are attending a Volleyball Tournament, either at one of our Sports Connection / Carolina Juniors Locations, or if you are one of our CJV Teams attending an away tournament, your Coach will be notified by the Tournament Director if your tournament is going to be cancelled. Your Coach or Parent Representative will contact you.
Any threat of severe weather causes lots of frustrations for our Customers, our Employees and all of our Facilities. We ask everyone to please understand, we cannot control the weather, but we will do everything we can to stay open and operational if possible. Each person and family needs to make their own decisions on if they feel it is in their best interest to cancel or attend a specific event.